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  • Payments Policy

Payments Policy

Payment Methods

KOKIO5 accepts the following payment methods

  • COD - Cash On Delivery (available in selected pin codes serviced by Delhivery)
  • Credit Card
  • Debit Card
  • Net banking

Paying with Paypal

  1. With PayPal, you can send payment quickly and securely online.
  2. Through PayPal, you can pay with a credit card, debit card, or bank account balance.
  3. Once your order is submitted, you will be redirected to PayPal's site where you could make the payment.

Advantages of using Paypal:

Payment is traceable. You can trace the status of your payment using your PayPal account. kokio5.com doesn't receive your credit card number or bank information (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use.

 

PAYMENT FAQ's

1) How does the COD (Cash on Delivery) payment option work?

 KOKIO5's Cash on Delivery (COD) option allows you to pay order value at the time of delivery for all orders above Rs. 300/- & till Rs. 9,999/-. Your existing limits will be revised once, there is a delivery or order rejected against your account, from the new limit implementation logic, if required.

To pay for any order using Cash on Delivery (COD) mode of payment, please select the 'Cash On Delivery' option on the payment page. Cash on Delivery option is available only in selected pincodes. (serviced by Delhivery, DTDC). However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id.

For avoidance of doubt, 'Order Rejection Percentage' shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options.

Further, the COD limit for any user may get decreased to Rs. 4,999, Rs.999, Rs.0 basis on order rejection percentage and can be reset to Rs.14,999 basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease.

2) Why can't I see the COD option on my payment page?

 If you do not see a COD option on your payment page, this may be due to one of the following reasons:

  • Your order value may be less than Rs. 299 or over Rs. 9,999.
  • Our courier partners may not support the Cash on Delivery option for your delivery address.
  • You may have placed another order using the COD option which is pending delivery. If the amount of this order when added to your current order exceeds Rs. 9,999, then the COD option will be disabled temporarily.
3) What is COD limit?

KOKIO5 reserves the right to determine the COD limit for every customer and/or orders. The COD limit includes any undelivered, unpaid orders and any new orders being placed.

4) What should I do if my payment fails?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

5) I am being charged GST amount on my order. What is GST?

GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

6) How is the GST amount decided?

Following rules will govern whether or not additional GST will be applicable on the products purchased by you:

1) GST applicability:

(a) For a product,

(i) if the fulfillment is done on or after July 1st, 2017 and

(ii) if the order is placed before 15th November, 2019, and,

(iii) total discount percentage is more than 19% of MRP,

then GST may be collected from customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.

(b) For a product, if the order is placed on or after 15th November 2019, the discounted prices displayed on Myntra platform shall be inclusive of all taxes, including GST.

2) GST amount: If applicable, the amount of GST collected from customer depends on category, for example

(i) Apparel/Clothing: Max 12%

(ii) Footwear: Max 18%

(iii) Accessories/Other Categories: Max 28%

3) On and from 15th November, 2019, the discounted prices displayed on the KOKIO5 platform shall be inclusive of all taxes.

If I return/cancel the purchased product will the GST/VAT amount charged be refunded?

Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to platform handling fee collected from the consumer under KOKIO5's shipping policy.

 

PAYMENT CONFIRMATION

  • A confirmation email will be sent to you once the order is authorized and verified.
  • Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.