Shipping Policy

SHIPPING POLICY

At KOKIO5, we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 3-10 business days (excluding Sundays & bank holidays) from the date that it is placed. Currently we ONLY SHIP to customers within INDIA. 

COVID LOCKDOWN 

Due to current lockdown (April / May 2021), we are unable to process your deliveries. Once the lockdown restrictions are removed, we will process your orders and new delivery details will be mailed to you. If you want to cancel your orders, please mail to kokio5global@gmail.com & we will reimburse the payments if any. 

Health Safety 

As a result of COVID-19, we will sterilize the products and packages, you can rest assured to purchase orders. 

SHIPPING FAQ'S

1) How can I check if you deliver to my pincode?

We currently deliver to most pincodes in India. If you want to confirm your pincode, please mail us at kokio5care@gmail.com.

2) What are the delivery charges for my order?

Shipping is free for all prepaid orders above INR 449/-, shipped within India.  A Standard Shipping Charge of Rs. 50 will be applicable to all orders under Rs. 448/-. For Cash On Delivery orders, we charge INR 50 as handling charges (non-refundable). Please write to us at kokio5care@gmail.com incase of any queries.

3) When will you ship my order?

We process and ship your order as soon as we are confident that we have achieved the required perfection in your garment. All our products are made to order and it typically takes 2-5 working days to ship out the order from our warehouses.

4) How long does it take to deliver my order? (How long will you make me wait before delivering my order?)

All orders usually take a delivery time of 3-10 working days (all days except Sundays and Public holidays) within India, from the purchase date. For international orders, please expect delivery in 15-30 working days.

5) What if I want my order to be delivered ASAP?

We understand that there are times when you order for a specific occasion and want the delivery to be made immediately. For times like those, we do offer 48-hour shipment based on available capacity. For this, please write to us at kokio5care@gmail.com and we will try to make it happen. Please note, an extra surcharge of INR 199 per piece might be levied for the same.

6) Can I ship to multiple addresses at the same time?

Unfortunately, we are unable to ship to multiple addresses at this time. We recommend placing separate orders for each address.

7) How can I track my order?

To track your order, you can Log into your KOKIO5 account (do Register first) and choose “ Orders” to view your details. You can also contact customer care at kokio5care@gmail.com. We are available all weekdays (except Sundays and Public holidays) from 10.00 am to 7.00 pm.

If you do not have a KOKIO5 account, then please follow the Track Shipping link in your confirmation email or mail us your order no and email id using which you had placed an order, and we will check and give you your order status.

SHIPPING DELAYS 

Please contact this kokio5care@gmail.com within 30 days of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.